Terms of service

Welcome to Kasa Kusillo. These Terms of Service explain the terms that apply when you use our website and purchase products from us.

By placing an order through our website, you agree to these Terms of Service.

1. About Kasa Kusillo

Kasa Kusillo is a trading name of KASA KUSILLO LTD, a company registered in England and Wales.

Company name: Kasa Kusillo Ltd.
Registered office: 104 River Way, Loughton IG10 3LL, England
Email: hello.gift.stories@gmail.com

Throughout these Terms of Service, "Kasa Kusillo", "we", "us" and "our" refer to KASA KUSILLO LTD.

"You" and "your" refer to the person using our website or purchasing our products.

2. Our products

We make every effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings, and some products may have minor variations where this is an inherent characteristic of the product or its materials.

Any such variations will not affect your statutory rights.

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time. Where you have already placed and paid for an order that we are unable to fulfil, we will contact you and provide an appropriate remedy, including a refund where required.

3. Prices

All prices are displayed in pounds sterling (£), unless otherwise stated.

The total price payable, including any applicable taxes and delivery charges, will be shown before you complete your purchase.

We take reasonable care to ensure that prices are accurate. If we discover a genuine pricing error before your order has been dispatched, we will contact you before fulfilling the order.

You will have the option to confirm the correct price or cancel the order and receive a full refund.

4. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an acknowledgement confirming that we have received your order.

Your order will normally be accepted when we send confirmation that your order has been accepted or dispatched.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

- a product is unavailable;
- there has been an obvious pricing or product description error;
- we reasonably suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid.

5. Payment

Payment must be made at the time of placing your order using the payment methods available on our website.

Payments are processed securely by our third-party payment providers. Kasa Kusillo does not normally have access to your full payment card details.

You must only use a payment method that you are authorised to use.

6. Delivery

We will deliver your order to the delivery address provided when you place your order.

Estimated delivery times and applicable delivery charges are displayed at checkout or on our Shipping Policy.

We will make reasonable efforts to dispatch and deliver your order within the stated timeframe.

Unless a different delivery period has been agreed with you, consumer orders should normally be delivered within 30 days as required by applicable law.

Once your order has been delivered to the address provided by you, responsibility for the goods may pass to you in accordance with applicable consumer law.

For full information, please see our Shipping Policy.

7. International orders

If we offer delivery outside the UK, the customer is responsible for providing an accurate delivery address and complying with applicable local requirements.

Depending on the destination, additional customs duties, import taxes or other charges may apply.

Where applicable, these charges are the responsibility of the customer unless we expressly state otherwise at checkout.

International delivery times may vary due to customs procedures and circumstances outside our control.

8. Returns, cancellations and refunds

Nothing in these Terms of Service affects your statutory consumer rights.

If you purchase from Kasa Kusillo online as a consumer, you may have a legal right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions.

You do not normally need to provide a reason for cancelling within this statutory cancellation period.

Further information, including how to request a cancellation and return an item, is provided in our Returns & Refunds Policy.

Where an item is faulty, damaged, misdescribed or otherwise does not meet the requirements of applicable consumer law, you may have additional legal rights.

We will not exclude or restrict those rights.

9. Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

We may ask you to provide photographs or other reasonable evidence so that we can investigate the issue.

Please keep the product and its packaging until we have had an opportunity to assess the issue.

Where a product does not meet the standards required by law, we will provide the remedy required under applicable consumer legislation.

10. Product use and safety

You are responsible for using products in accordance with any instructions, warnings or safety information provided with the product or on our website.

Products should not be used for purposes for which they were not designed.

Where a product is intended for a particular age group or has specific safety requirements, these will be stated on the relevant product listing where applicable.

11. Intellectual property

All content on the Kasa Kusillo website, including but not limited to:

- the Kasa Kusillo name and branding;
- logos;
- photographs;
- product descriptions;
- graphics;
- illustrations;
- written content;
- website design; and
- other original materials

is owned by or licensed to Kasa Kusillo and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, republish, sell or commercially exploit our content without our prior written permission.

12. Website use

You agree to use our website lawfully and responsibly.

You must not:

- use the website for fraudulent or unlawful purposes;
- attempt to gain unauthorised access to our website or systems;
- introduce malicious software or harmful code;
- interfere with the operation or security of the website; or
- use our content or website in a way that infringes the rights of others.

We may restrict or suspend access where we reasonably believe the website is being misused.

13. Website availability

We aim to keep the Kasa Kusillo website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend access for maintenance, updates, security reasons or circumstances outside our reasonable control.

14. Accuracy of information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, occasional errors, omissions or inaccuracies may occur.

If we discover a significant error affecting an order you have placed, we will contact you and, where appropriate, provide you with the option to cancel the order and receive a refund.

15. Our liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms of Service excludes or limits your statutory consumer rights or our responsibility for matters that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that:

- were not reasonably foreseeable when the contract was formed; or
- arise from circumstances outside our reasonable control.

If you are purchasing as a consumer, nothing in these Terms of Service is intended to deprive you of any rights provided to you by applicable consumer protection legislation.

16. Events outside our control

We will not be responsible for delays or failures caused by events outside our reasonable control.

This may include, for example:

- natural disasters;
- extreme weather;
- fire;
- flood;
- epidemic or pandemic;
- war or civil unrest;
- strikes or industrial disputes;
- significant transport disruption;
- failures of third-party delivery services;
- power or telecommunications failures; or
- government restrictions.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.

17. Privacy

We process personal information in accordance with our Privacy Policy.

Please refer to our Privacy Policy for information about how we collect, use, store and protect your personal data.

18. Links to third-party websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, security, availability or privacy practices of third-party websites.

19. Changes to these Terms

We may update these Terms of Service from time to time.

The version applicable to your order will be the version in force when you place that order, unless a change is required by law or otherwise applies to your ongoing use of the website.

The current version will always be available on our website.

20. Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights available to you under the laws applicable to your circumstances.

Nothing in these Terms of Service prevents you from relying on mandatory rights or protections that cannot legally be excluded.

21. Contact us

If you have any questions about these Terms of Service or an order, please contact us:

Kasa Kusillo Ltd.
104 River Way, Loughton IG10 3LL, England
hello.gift.stories@gmail.com
kasakusillo.com

We aim to respond to customer enquiries as quickly as reasonably possible.